Keep your chair then, Office Depot
One thing that really irks me, and it seems to be getting more and more prevalent, is the pushing of product replacement plans. Hell, you can't even buy a 360 game now without a Best Buy blue-shirt agressively insisting that you get a PRP. Today's experience was with Office Depot, as I attempted to buy a nice leather chair for my office.
After the Depot dude drug out the box for me and I thanked him, he began trying to sell me a floor mat (my guess is that it's a high margin item that they use when you're buying something non-electronic). The conversation went like this:
Him: I'd highly recommend you get a floor mat with this.
Me: No thanks
Him: What kind of flooring do you have?
Me: I really don't need a floor mat?
Him: Do you have hard wood floors? If not, you need a floor mat.
Me: No thanks. I don't like 'em.
Him: You're going to want one unless you like having tracks on your carpet.
Me: Tracks?
Him: Yeah, the grease from the chair wheels will leave tracks on your carpet.
Me: That doesn't happen with the other chair I have in my office.
Him: Then it must be old, because that's how all the chairs move now -- grease. Otherwise, they wouldn't roll.
Me: Okay, I don't want a chair that gets grease on my carpet. You can take this back to the stock room. See ya.