DHL = Failure

Eviluncle

Shared on Thu, 09/27/2007 - 18:06
When I send a package I usually use UPS I have always had good luck with them. When I order something I prefer UPS sometimes though you don't get a choice and they send it via DHL or Fed Ex. Now Fed Ex is okay but they really treat the packages worse then UPS. Now DHL on the other hand blows period. In the space of 6 months I have had 3 items shipped to me via DHL. One of them came regular ground and it showed up fine. Another was shipped 2 day and it showed up 4 days later then it should have. It seemed to have gotten shipped to the wrong sorting facility and then it just sat there for 3 days. That pissed me off but hey shit happens. The last package was shipped next day air. Guess what sent to the wrong facility again. I can only hope that the package will arrive safely. That is a 66% failure rate and that is not acceptable in my book. They messed up on two packages  that were shipped with their priority delivery system. IF they take that bad of care with their priority deliveries I can only cringe at what they do with standard shipping.
DHL will no longer get any of my business.

Comments

Mulchinator's picture
Submitted by Mulchinator on Thu, 09/27/2007 - 18:38
Nice avatar - I'm going to go have some Maker's Mark now.
Devonsangel's picture
Submitted by Devonsangel on Thu, 09/27/2007 - 19:00
I feel your pain. My sister sent a gift through them and it was broken in two when it got here. I don't like DHL either. Bad track record
Bertt's picture
Submitted by Bertt on Fri, 09/28/2007 - 09:20
I could go on and on about DHL. They wanted our business really bad a year or two ago. I think they had just changed hands (ownership) and were trying to set up a shipping station for us. We ship and average of 100 packages a day. Their software never worked right, the couriers were very inconsistant about showing up for pick up, no customer service at all. Needless to say... they went away.
QUAKE's picture
Submitted by QUAKE on Fri, 10/05/2007 - 18:04
Go brown or go home! LOL.
MikeTheKnife's picture
Submitted by MikeTheKnife on Thu, 09/27/2007 - 18:24
What kind of response did you get from their customer service department?

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