Dear Baskin Robbins,

This past Monday evening my wife and I had the very rare opportunity to get out of the house without our children and go out to dinner and enjoy each others company. We had a great meal and decided to have dessert at the local Baskin Robbins. Now, we don't have a Baskin Robbins in our home town so this is an extra special event for us as my wife's favorite ice cream is Mint Chocolate Chip from Baskin Robbins.

So we walk into the restaurant and I notice that the girl working the register is talking on her cell phone. I didn't think anything of it. Both my wife and I went into the rest room and came out in a few minutes. The young lady was still talking on her phone. She talked on the phone while my wife and I looked over the various flavors. She talked on the phone while she took our order. She talked on the phone while she scooped our our ice cream. She talked on the phone while she rang us up and gave us our change. She talked on the phone while we ate our ice cream and she was talking on the phone when we left.

We arrived there at 9:10 P.M. and left at 9:30 P.M.. According to another couple there who arrived before us, she was talking on the phone when they had arrived at 9:00 P.M.  So the girl was chatting away at least for 30 minutes while tolerating her customers who kept trying to interrupt her conversation when they needed service.

The only time she spoke to us was when she said "What?" when I tried to tell her what ice cream I wanted and when she told us the total of the sale.

As bad as this situation is, it is made worse by the fact that my wife and I don't get to get out of the house very often at all and this really but a damper on the evening.

The only silver lining to this is that the other girl that was working there that evening was working circles around the girl on the phone. She was taking care of customers, cleaning, taking out the trash, etc. Really hustling.  That is the kind of service I appreciate and frankly expect from a company like Baskin Robbins.

The girl in question-



I know that the high standards of service held by Baskin Robbins is not demonstrated by this kind of performance and I knew that you would want to be made aware of it.