More On The Washer

The technician came out Saturday before last and he was very nice. He worked on the washer for a few minutes and determined that some parts needed to be replaced. Parts that would have to be ordered. Ugh.

He ordered the parts and told us that they would be dispatching a tech the next Saturday to install the parts.

We stayed home all day that Saturday since we don't know when he will be arriving. He never showed up.

I called them on Sunday and the lady on the phone said that the tech had marked in his log that we were not home. WTF?!?!?!?

I tell her that we were home all day specifically because we knew he was coming and there were no voice mails or missed calls on my phone. She apologized and told us that they would have someone out on Tuesday.

The tech shows up on Tuesday and opens the box that had arrived via UPS last week with the parts in it.  He tells us that all the parts are not there.  AAAAAARRRRGH!!

He tells us to call them when the part arrives and then leaves.  Ten minutes later (no lie) the mailman shows up with the part and I call the tech's cell phone - no answer of course but I leave a message that the part is now here, please come back and install it.  I also call the dispatch office and they send him a message on his terminal in the van.  He never came back.

At this point Cutie calls up Lowes Home Improvement where we bought the unit and goes over all of this along with the price we paid for this machine and after a few phone calls, they have agreed to replace our washer with a brand new unit!!