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Washer update

GIJoeBob

Shared on Fri, 08/31/2007 - 20:59
Earlier I wrote about our washer being broken.  I just received a reminder automated phone call to remind me that the repairman will be here tomorrow between the hours of 8am and 5pm.  This is the 21st Century! Can't we narrow down our schedules better than this?  These companies operate this way because we have no alternative to turn to and they simply don't give a crap.  Jerks.

Comments

nomodifier's picture
Submitted by nomodifier on Fri, 08/31/2007 - 21:06
They say that because if they said between 12-5, the job that was 8-12 would be a total cluster and go until 2. Then you would be more pissed. Most times they call to see if they can come earlier since they get paid by the job, not the hour. Hope it works out for you.
itsbillykiller's picture
Submitted by itsbillykiller on Fri, 08/31/2007 - 21:16
Just be glad if they show up at all.
Brad's picture
Submitted by Brad on Fri, 08/31/2007 - 21:27
In the 21st century - it'd be nice if they show up and actually FIX it!
MikeJames's picture
Submitted by MikeJames on Fri, 08/31/2007 - 22:29
Being in field service, I can actually tell you why they say that...maybe bringing some light upon it. The reason they give you such a broad timespan is because while at another customers home, which they may have been at before you, it may take them longer than a typical amount of time depending on the repair. Just be nice to the guy....if he's decent, it's not his fault....it's his companies that they made shit stuff. MJ
GIJoeBob's picture
Submitted by GIJoeBob on Sat, 09/01/2007 - 07:24
Thanks for the explanations guys. It seems that it is just a case of over commitment. Perhaps they should schedule fewer calls per day? That would eat into the profits though. You certainly don't want the techs sitting around waiting for tomorrows jobs. Hmmm.. There is a way to fix this. I just need to think about it.

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