Support Tickets

I think this is one of those opportunities you just sort of have to learn from.

I work for a local community college part time. If I could get it to be a full time job, it would be decent money, but at this point it is only part time. As the years go on I get more responsibility. Whether it be my own overtaking of a particular project or that of being assigned to a new task.

I started to realize I don't remember shit anymore, when it comes to work and what I should be doing at both of my jobs. I do know that I have to show up and I have some every day tasks to take care of but in no way, do I remember 2 weeks after the fact that Computer #18 of 50 is crashing but computer 19 is freezing up while computer blah is blah blahing. So, I had the ingenious idea of taking some of my webspace and hosting a ticketing system on my domain. Here is where the fun comes in. 

I setup a Webhop using dyndns, so instead of going to the site you remember a simple dyndns.org address. I then turned on an auto fetch in the Osticket system preferences with my gmail addy. In the past 6 hours I now have opened and closed 8 support tickets between me and support@dyndns.org because they keep sending out replies that the other has created a new ticket. The autofetch picked up my old mail, generated a ticket for an item I didn't think it would notice and has been causing me grief all day. I now have to take care of three different things. One close the support ticket on my system. Delete the email and it's reply. Archive the copy of the log on my main gmail account. I can tell you so far, this ticket system is just adding to my work load and not really helping me in the slightest. However, it does create this great loop, and I am starting to wonder how long before dyndns.org notices and stops the exchange and closes the loop.