Punisher138
Shared on Sun, 01/27/2008 - 20:32If you think that your service contract was extended to cover your system for 5 years you are wrong. I thought the same thing. When I bought my service contract the 360 just launched. At that time the standard warranty covered the system for 90 days. I think I paid $70 to MS to extend coverage for 2 years. Of course my launch system shit the bed soon after purchase, so I made use of the warranty early and often, so I figured I made a good investment. Turns out every launch system was pretty much a piece of shit, so MS announced they would be extending the standard warranty from 90 days to 1 year. Which was cool with me because they simply extended my service contract by a year. But soon after MS announced that they were yet again going to extend the standard warranty, this time by 2 years, meaning every 360 was covered for 3 years free of charge. Now this kind of pissed me off because if I had known my system would be covered for 3 years I would have never purchased the service contract. But I figured that since MS would just extend my service contract again, making it good for 5 years, It wasn’t a big deal. Then one day I was fooling around on Xbox.com and I logged in and checked my warranty status. I was surprised to see that they had my warranty status set to expire in November of 2008. Naturally I figured this must be a mistake because if the standard warranty was good for 3 years, my service contract that I paid $70 for has to be good until 2010. So I gave a call to 1-4MY-XBOX to have them correct it. After a long conversation with a customer service agent and her supervisor they informed me that this was no error. They told me that the standard warranty covers all hardware issues for 1 year and then covers only the RROD for an additional 2 years. So basically, I paid $70 to be covered for all issues for 3 years while everyone else has limited coverage after the first year. Now clearly this is not worth $70, so now I’m upset. I tell them that they better either extend my warranty to cover the RROD for 2 years after the contract expires, or refund me my money, or compensate me in some other way. They tell me that it is beyond their control and that I have to write a formal letter to the service contract department. So I sat down and wrote a 2 page letter to MS expressing my concern over this issue. I just wanted to let everyone know about this, because I’m sure many of you were under the impression your systems were covered for 5 years. The address to write to is on your service contract but I will give it to you here. I sent mine certified to let them know I mean business. Write to: Xbox 360 Service Dept. Microsoft Corp. One Microsoft Way Redmond, WA 98052-9953
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Submitted by hilskie on Fri, 05/16/2008 - 02:45