Dude-Gotta Get A Dell

Has to be among the worst tech support EVER (no secret there).  Just bought an Inspiron 6400 about a month ago.  Recently when I closed the lid, the screen went black but was still running.  I played with the settings to make sure the power management was correct and it was.  Also, the Media Direct button (which launches their entertainment program for DVD, music, etc) wasn't working.  Now the fun part.  The stereotype fell into place and I got someone who's English skills were marginal at best.  We hooked up the remote connection and he started playing around.  Looooong story short-he suggested I have it hibernate when the lid closed.  I said-no-I want it to work the right way and at this point told him about the button.  After a 34 minutes of time I will never get back, his solution was to reload Windows.  Told me there was no way that maybe a connection was broken between the button and the program-nope, not possible.  I had to reload Windows to start fresh.  I'd had it at this point and gave up.  So, I started playing around with the different function buttons just in case---sure enough--Fn + F8 brought the screen back.  He couldn't tell me to hit this simple two button combo!  What a joke.  I should have realized this earlier but come on.  (My button still doesn't work )