SugartasticJ
Shared on Thu, 05/15/2008 - 01:14Eleven days after Mexicana Airlines' thieving luggage rapists stole my property (see post below), the fuckholes in their "Customer Service" department continue to drag their feet and throw hurdles in our path to getting fair compensation for our stolen property. First, they tossed me around their corporate bureaucracy, referring me from one department to another, blaming each other for our loss. Then they claimed that electronics are not "standard luggage" and may not qualify for compensation. WTF!? Electronics are not standard luggage? What year is Mexico living in!? Now they want me to send them purchase receipts for everything we claim was stolen. Why, to make me prove that at some point in the past I owned this property? I'm not asking them to repay me for my stolen $10M Stradivarius violin, or for the Hope Diamond I was returning to the museum. I just want fair compensation for the $1140 of property that their employees pilfered from my luggage. I am still holding out hope that Mexicana will make this right, but at some point soon I may solicit the 2o2p Mob to join in the fight. In the meantime, here is my most recent email to my assigned Mexicana "investigator":
From:Sugartastic J
Sent: Wednesday, May 14, 2008 8:58 PM
To: Mexicana Airlines
Subject: RE: Mexicana Airlines case # 69545
Sr. Mesa,
First, as you requested, attached is a copy of the loss report that was provided to us at the baggage claim area at LAX. Please know that this report was provided to us before your LAX baggage services department investigated our loss and learned that our bags had been misdirected by Mexicana staff at Manzanillo. Also included is a copy of one of the tags that we found on our luggage; please observe that the flight information and passenger name is incorrect, and the claim number does not match the claim receipts that we received at Manzanillo.
Next, I don’t know that I can provide all of the receipts for our stolen property. Some of these items were purchased last year, and some were gifts, and I may not be able to get copies of all the receipts. I will try, but I don’t fully understand why you need copies of the purchase receipts for the items that were stolen from our bags. Are you trying to assess their value, or are you making us prove that we owned this property? It shouldn’t matter. Mexicana Airlines lost our luggage for two days, and the bags were delivered to us partly empty. We’re not asking for excessive compensation – if Mexicana were truly interested in customer service and making this right, you should expedite payment right away. I will look for the receipts and will send you whatever I can find. But let me say this… We will accept nothing less than the compensation we have asked for, which is the replacement cost of our stolen property. If Mexicana continues to put obstacles in our way, or fails to compensate us fully for our stolen property, we will instead seek compensation through more aggressive legal means. And I will seek compensation for more than the value of our stolen goods; I will also demand compensation for the time and effort we have put into this fiasco over the past 11 days, for the sadness this has caused my children, and for the distress this has caused me and my wife. Mexicana has an opportunity to resolve this right away and reimburse us for what your employees stole from us, or you can turn this into a long battle. I sincerely hope that you choose to do the right thing.
Thank you.
Sugar
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Comments
Submitted by Azuredreams on Thu, 05/15/2008 - 06:47
Submitted by ekattan on Thu, 05/15/2008 - 09:23