"Customer Service"

Quick RL entry:

The term Customer Service should be banned, or only given as an honorary title… I just switched carriers from Verizon to Cingular. I had had a LG VX4400 phone for the last 2 years, and have a brand new Nokia 6682 that is sweet. I go to TWO Cingular stores today to get my phonebook transferred to the new phone, and neither location can do it. 

I have a friend who used to work at T-mobile that was Mr. Phone Guru and knew the answer to just about any question asked about their phones. He could text faster than I could talk just about, and he had a genuine interest and knowledge of the products he sold. 

These dang “summer job” kids at the two stores I visited don’t know crap about my LG phone (understandable – different carrier) OR my Nokia 6682. The first location gave me the “something’s wrong with your phone” spill—I just sighed and left. The second said “I don’t think we have the right cable to fit that phone.” Better excuse, but still frustrating when I “waste” my lunch hour trying to avoid manually entering everyone I friggin’ know…

 

Further, I have a brand new phone. It’s even got the protective screen cover on it still. It is, for all intents and purposes, flawless. These “pros” are manhandling my phone like they’re being timed on how fast they can disassemble it. Dude#1 all but rips the battery cover off, pops out the battery like you would your TV remote, yanks the SIM card and puts it on the counter sans-carefully. Chick#2 was more careful, but “forgot” how to reassemble it, almost breaking the SIM card that slides in a narrow slot and clicks into place. My phone feels violated; they could have at least worn a condom.