Thank you, XBox Live?

Normally, you never hear nice things about MSFT or XBL, but I have a happy story so i thought I would share.

Yesterday my 12.5 y.o. son was going over to a friends house to do a bunch of stuff including playing xbox (surprise).  He wanted to bring his profile with him, so he went to move it from the harddrive to the memory card.  Instead of moving it, he deleted it!  As you might imagine, he lost it - he is so proud of his H3 achievements etc. - I wasn't there at the time, but apparently the howling and wailing and despair was unbelieveable.  Making it even worse, it was the last day of schoool, so he was loving life since summer vacation had just started.  Talk about a tough day.  To his credit, he did pull himself together in about an hour and was ok with it (more mature than I would have been for sure). 

One of the things that is tough about the xbox is that you can't back it up like you would a pc.  So I thought for sure he was SOL.  Anyway, I quickly started doing some research and it turns out, XBL has a very handy gamertag recovery function built in.  They actually do backup your profile althoughy they do not tell you they are.  So when I got home and after a few easy steps, he was back on-line as himself happily playing H3 and screaming away like any good timmie should.

Thanks XBL you made one customer very happy and helped out this dad a ton.

As an aside, never try to explain this kind of situation to a non-gamer (like I tried to do with my wife yesterday) - it takes too long, they will never understand it and have no idea what such a loss would mean to an achievement whore.