Explanation of Previous Blog

I type with two fingers, so in a nutshell, I pay my bill directly from my checking account online. I got a notice the pmt. didn't go through. I call 800 number; guy assures me all is well, pmt. cleared, doesn't know why I got notice.
Yesterday I get a call wanting to know when I'm going to make a pmt; credit line reduced; 40 bucks in late fees . . . I spent over an hour on the phone trying to straighten it out. I talked to four different people, at least. When it became evident they were not gonna erase the late fees, I said,"OK, I've had it. Just let me pay you over the phone so this will go away."

"Sorry, sir; we can't do that."

"You don't accept pmt. at the stores, so what do you want me to do?"

"Pay online."

"Isn't that what I did before?"

"Yes, but it didn't go through."

"Just mail me a bill, then."

"But sir . . ."

I hang up the phone. What made it worse was their attitude. It was very clear they didn't care about me or my problem.

Now, if you have an opinion here or a similar story, I would be happy to hear it.