TheCarnivalAngel
Shared on Wed, 08/06/2008 - 20:56Well I just had to ask an older gentleman to leave the hotel. He was a nice guy and all, but he made a reservation through Hotwire. So seeing as it's another online reservation, I knew something bad was gonna happen. Well he wanted a non smoking king bed room, they booked him a smoking one. And charged him $53 for our rate AND $13.55 tax recovery charge and fee. So he paid $66.55 for a room that would have cost him $59.83 after taxes with me. So here's the kicker. I had him fill out the paperwork, and since I was busy, I didn't charge the pre paid credit car sent with most online reservations. So here it is 8:30 at night and I run it, it's declined. What the fuck? So I called them up AGAIN to ask why I can't get our money for the room. No answer, so I leave a nice message (and everyone that knows me loves my nice messages) So I decided to go online to gethuman.com, and get there human number. Success! Now I'm talkin' with someone.
Hotwire Fucko-"Hello this is Assface at Hotwire, how are you today?"
AssholeNumba'1 (me) - "Not to well, it seems we have a problem running your credit card. It's been declined. I need a new one or I'm going to have to charge the guests directly."
Hotwire Fucko-"We promise we can get another one for you tomorrow sir."
AssholeNumba'1 (me)- "No that will not do, do you know how many times I've had that line tried on me before? I either have some form of payment in 5 minutes or this guy is paying or leaving."
Well I didn't get anything back so I asked the gentleman to come up to the front. He did and I said there's been a problem with your account, I have to charge you directly. He refused so I told him he had to leave. He begged and pleaded so I shot him. Kidding, but it's more drawn out than that and I have not the time nor energy to type it up. So basically another day one in the fight to bring down online reservations. And yet another reason NEVER to use these online companies. I even offered him the cheaper of the two rates!
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Comments
Submitted by TheCarnivalAngel on Thu, 08/07/2008 - 18:00
Submitted by BigBobbyBean on Wed, 08/06/2008 - 23:07
Submitted by ATC_1982 on Thu, 08/07/2008 - 05:03
Submitted by sicrik on Thu, 08/07/2008 - 05:35