USCM1
Shared on Fri, 01/19/2007 - 16:47The tale of the 360 continues.... As you probably know, my 360 went tits up in November (Red Ring of Death). Sent it in for repair and got "It" back after a 3 week wait from reporting the problem to getting "it" back. Problem is..."It" was NOT my 360! I got back a refurbished unit (from here on out referred to as RU). And to make it worse...The face plate is cracked and it took 3 days to get any wireless devices to connect, and they are still flaky. So, called xbox customer service and guess what.... Too Bad Too Sad says XBOX. At this point they said we'd just have to do the same thing all over, and they will NOT promise to send out my old unit or a new one, and they will not expedite shipping, so it will be another 3 to 4 weeks before I get another box back. Well after speaking to 2 supervisors, the only response is that that is policy. SO after waiting for a week for the ship back box, I called and they never sent it out! SO another bunch of supervisors and BS from them that they STILL could not expedite shipping, even though they screwed up. Now the fun part. I wrote 4 letters... XBOX customer support Corporate office, Steve Ballmer, Peter Moore (CVP for XBOX Worldwide) and J. Allard (SVP XBOX). after a week, I actually got a phone call from XBOX corporate. Of course, they left a message asking me to call the main 800 MY XBOX number to update my contact info. I did, and called twice more after not getting another call from them. FINALLY on Tuesday of this week, they returned the call.... And guess what... "Policy and procedure won’t allow they to expedite shipping or cross ship a unit…another 3 weeks if I want to send it back” Now they did offer me 2 free games for my troubles… Cameo and PGR3. ARE YOU F*$#IN KIDDING ME? I believe my final comment after she said they would send out a shipping box was “Well, Thanks for nothing” Now, I did discover that the letter that got me the call was the one sent to Peter Moore. So, Off to the post office again with another batch of letters to the same group, but the main one to Mr. Moore with CC’s to Steve and J.. So, Stay tuned campers! The battle with XBOX continues!
NOW, I have a question for you all…How many others have gotten the “Red Ring Of Death”? I personally know of around 3 here in Phoenix, and a dozen or so on 2O2P. Probably the main reason for XBOX extending the warranty to 1 year and refunding the repair charges for anyone that paid last year. Does anyone know of any pending lawsuits against MS or XBOX concerning this? I sure would like to get a hold of the attorneys!
EDIT: After looking around the site I found http://www.2old2play.com/modules.php?name=Forums&file=viewtopic&t=10961&postdays=0&postorder=asc&start=180 JEEZE WE have enough just here at 2O2P to start a lawsuit!
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Comments
Submitted by wilderz on Fri, 01/19/2007 - 16:53
Submitted by TANK on Fri, 01/19/2007 - 17:04
Submitted by CrypticCat on Fri, 01/19/2007 - 21:39