Vix_Sundown
Shared on Tue, 03/01/2011 - 19:59
Forgetting why I hated using them a few years back, I recently started a new 2-year contract. The first year was supposed to be $25 a month, and the second was $40 a month. So what happens? After 3 months, they increase the rate by $5 a month. What the hell?
I called them to find out what was going on. Just a rate increase. No apologies. After enough bitching, they offered to cancel my "free" Starz upgrade that I never asked for, and give me a $5 credit for 12 months. But after that, I'm still shit out of luck.
What is the Goddamn point of signing a contract when Dish Network still has the power to change their rate at any time? How does the contract benefit the customer in any way whatsoever?
They also charged me for a month of premium channels that I didn't ask for. I was planning to cancel them before the trial was done, but they went ahead and billed me a month in advance. Since nowadays they require a bill autopay, they can take your money without your permission. When I complained about that, they said they would refund the month of channels that I didn't ask for on the next bill. I still have yet to see that.
Autopay sucks. If they ever make a mistake, then by default the burden is on you to see if you can get your money back. What kind of crap is that? Customer service, my ass! (Pardon my French.)
Thieving bastards. Vix is not impressed.
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Comments
Submitted by Vix_Sundown on Wed, 03/02/2011 - 15:39
Submitted by FadeIntoBlack on Tue, 03/01/2011 - 20:37
Submitted by Vix_Sundown on Tue, 03/01/2011 - 20:39
Submitted by CMA on Tue, 03/01/2011 - 21:35
Submitted by IamDank on Tue, 03/01/2011 - 21:36
Submitted by CMA on Tue, 03/01/2011 - 21:43
Submitted by CMA on Tue, 03/01/2011 - 20:15
Submitted by Vix_Sundown on Tue, 03/01/2011 - 20:18
Submitted by TANK on Tue, 03/01/2011 - 23:43
Submitted by Foxytrot on Wed, 03/02/2011 - 00:32
Submitted by zombiekitten on Thu, 03/03/2011 - 09:27
Submitted by Vix_Sundown on Tue, 03/01/2011 - 20:24