Microsoft has been busy adding some enhancements to it’s Xbox 360 Customer Service policies.
There have been some changes to the Xbox 360 warranty and there’s a new program for game disc swap outs on Microsoft Game Studio’s published titles.
The changes to the Xbox 360 warranty are for the better. If you remember, late last year Microsoft decided to extend the 90 day warranty to one year which matches what the Xbox Classic came with back in the day. One of the new changes has to do with shipping, which will now be free shipping to and from Microsoft on Xbox 360’s sent in for repair no matter if they’re still in warranty or not. The shipping process remains the same, Microsoft will send you a coffin with appropriate postage attached to the box. You send the system to them, they stick a refurbished one in your box and send it back.
One of the other changes only affects in-warranty repairs. Microsoft will give you 90 days warranty on the refurbished console. If your original warranty is longer than that, it’s not an extension and the extra 90 days won’t really make a difference to you. But if your warranty was about to expire, you will benefit from having the extra time added.
Non-warranty repairs aren’t left out in the cold though. You will have to pay the repair costs on your system, but the repaired / refurbished one that you get back will come with a brand new 1 year warranty !
Microsoft is also trying to speed up turn around on broken consoles, their goal is to have your repaired / refurbished Xbox 360 on it’s way back to you within five days.
Another new program just launched by Microsoft is the Disc Replacement Program. If your game disc becomes defective for any reason, Microsoft will swap it out for you as long as it’s a Microsoft Game Studio’s published title. Microsoft has a new page on xbox.com dedicated to this program complete with a replacement form to fill out and the terms and conditions.
You can read more about it: here
The changes to the Xbox 360 warranty are for the better. If you remember, late last year Microsoft decided to extend the 90 day warranty to one year which matches what the Xbox Classic came with back in the day. One of the new changes has to do with shipping, which will now be free shipping to and from Microsoft on Xbox 360’s sent in for repair no matter if they’re still in warranty or not. The shipping process remains the same, Microsoft will send you a coffin with appropriate postage attached to the box. You send the system to them, they stick a refurbished one in your box and send it back.
One of the other changes only affects in-warranty repairs. Microsoft will give you 90 days warranty on the refurbished console. If your original warranty is longer than that, it’s not an extension and the extra 90 days won’t really make a difference to you. But if your warranty was about to expire, you will benefit from having the extra time added.
Non-warranty repairs aren’t left out in the cold though. You will have to pay the repair costs on your system, but the repaired / refurbished one that you get back will come with a brand new 1 year warranty !
Microsoft is also trying to speed up turn around on broken consoles, their goal is to have your repaired / refurbished Xbox 360 on it’s way back to you within five days.
Another new program just launched by Microsoft is the Disc Replacement Program. If your game disc becomes defective for any reason, Microsoft will swap it out for you as long as it’s a Microsoft Game Studio’s published title. Microsoft has a new page on xbox.com dedicated to this program complete with a replacement form to fill out and the terms and conditions.
You can read more about it: here
