DeltaT
Shared on Tue, 03/06/2007 - 15:39Thats right 360 # 4 no go! First the history of my Boxes' #1 Boy, I was so happy to find a core system in Jan. When 360's were harder find than a virgin at a rap concret. I then went on the hunt for a HDD since i had to get the core, i was lucky to find one at target the last one around. Went home began playing freeze reboot,freeze,reboot,freeze reboot Boy this is not fun at all. Called it in got a coffing sent Kudos to MS because with the weekend 5 days later I was playing my newly refurbished Xbox 360..Woot! I thought it happens but they took care of me so alls well.
Fast Foward a few months #2 Begins this "to play this disk please insert in a 360" deal..Great eject/reinsert tray a few times all was well. It generally became more consistent and sometimes I had to try 10,15 times to get it to read the disk.....Called it in, got a coffin of it goes. Maybe 2 weeks or so later Got my same box sent to me with a new disk drive all seemed well alittle frustrated but It happens.
A few months later, #3 I come home turn on the Box it asks me to update Xbox Live(fall update) it DL's the update, reboots and BOOM! 3 red lights of death..Call it in ,coffing sent ,3 weeks later get a refurbished box again. But this time I notice This one has pry marks on the back the serial # sticker is not properly on! This got me concerned So i call support to tell them the condition I recieved this Box in state UPS has just dropped it off within the last hour so there is no confusion on if I did it or not. Support asks if it works( i hadnt even tried it yet) we check it out all seems fine he notes my concerns and condition of said Box and says all is well.
Today 3/7/07 Turn the box on Put in Marvel:UA I notice the graphix are not very clear and they Blurred and the colors are washing into eachother. So I pull up the blade to go to dashboard the blade is the same as the game. So I shut it down, restart NO PICTURE I have sound but no Video. Try other inputs on the TV try another A/v cable No Go........So I call it in Support has try it another TV with both sets of cables No picture ,no red lights I can hear it boot up But I have no PICTURE.........I politly demand that I get a brand new 360 this time! I get escalated to a supervisor Who asks the same redundant questions checks to see if I keep having the same problem and if somehow this is my fault. He then say they have a new Dept. Just started for people who have multible repairs the Repair/replacement tier2. HE said this person will call me with thier Phone# and ext.# and will handle all repairs for me from now on. My personal repair consultant.This person is going to contact me today between 6 and 8 pm tonight.
This should be interesting not sure what to expect is this a new way to handle customers with several problems or does this have something to do with call about the condition I recieved this box ie: prymarks and such?
I very concerned ,Because I WILL NOT LET THIS ONE GO. I want a hassel free process and I want a brand new manufactured in 2007 360 Nothing less will do this I am prepaired to fight anyway I can I will not get screwed over this time, I will not just let it go because the fight is not worth the reward! I am staying calm ,cool and collected on the outside but I am boiling inside!
My grammer suxors deall wit it,yo
UpDate: MS support agent called me back, talked real fast and basicly he wants to restore my faith in MS and will request corprate to send me a NEW box and he should get back with me in a WEEK!! Thats right he said a week ........ So far my I am not impressed.....We will see
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Comments
Submitted by Zikan on Tue, 03/06/2007 - 15:47
Submitted by JediJames117 on Tue, 03/06/2007 - 15:51
Submitted by syphaqlies on Tue, 03/06/2007 - 16:49
Submitted by syphaqlies on Tue, 03/06/2007 - 16:55