XBOX arrived today

So finally get my Xbox today. I had to wait almost 2 weeks before I could send it in waiting for approval for a BRAND NEW XBOX due to having 4 fail before. After 2weeks, approval was granted and I was promised a brand new one. Well guess what?! I got a piece of shit refurbished console back complete with dirt /dust and visable signs it has been opened up! What a flipping joke. I tryed to call my Service rep and once his extension is put in I get dead air! I,m so pissed!!!! I no he doesnt work today So i will call him tomorow the poor SOB is in for an earfull. Now I want a NEW XBOX sent to me before I send this one back . Think I might demand an upgrade to a premium or even ELITE I may not get it but I,m gonna Demand it. What a bunch of bullshit.Microsoft need to get there head out their Fvcking ass!!