No Phone

My mobile phone provider failed to take May's payment out of the bank by the direct debit that is set up for them. I don't normally get involved in these things at it goes out of my wife's bank account. She said that sometimes they missed a month but took 2 payments out the following month. Ok, that's not a problem we'll let them do that. Mean while there were a couple of problems at the bank and the direct debits got screwed up. Also not a problem. We set up a new direct debit, registered it online with the phone company and informed them by phone. They sent us an acknowledgement of this new direct debit by post. So, no problems there then. Wrong. They failed to take out June's payment but were kind enough to send me text telling me that I yes I had failed to make the payment and if I didn't want to lose connectivity I should get my arse in gear and pay them. At this point I called them to explain the situation. I spoke to a very helpful young lady - I should say at this point that I do feel sorry for the people that are on the front line for these kind of problems. They bare the brunt for their inadequate colleagues. I always try to be polite and reasonable with them as it is not normally them that have screwed up. The irony here is that the ones making the cock ups are probably considerably better paid than the ones on the helpdesk that have to sort it all out. Anyway back to the helpful young lady. She looked at the direct debit and said "yes that all looks ok and I can see that it is going to go through". She advised me to ignore the text as everything was ok. So I did indeed ignore the text. They still failed to take out the June's payment, and further to that they also failed to take out July's payment. The good news is, no text was received from. The bad news is they sent me a snottygram through the post telling me that I, yes me again, had failed to make the payment and they were cutting my service so that I cannot make outgoing calls, only receive them. To add insult to injury they want to charge me a £26 possible termination fee. I assume that means that I pay extra for their incompetence. It could be their new advertising slogan.