I Should Have Known That It Would Get F'd Up

Somebody, somehow has screwed up the repair of my 360. When I called a week ago, I was assured that it had been fixed and would be on its way back to me. (See lavish praise in post below.)

When I called today, the first time, I knew there was a problem when the rather confused customer service rep put me on hold and then came back to a supervisor from the service center would call me. That only meant something was really dicked up, and he wanted to get off the line as quickly as he could. I called back this evening, because of course, no one from the service center had called, as if I believed for a half second they would. The customer service rep put me on hold for a solid five minutes and returned to tell me apologetically and nervously that she really couldn't tell what the status of my 360 was.

Somewhere along the way, the reference number for my 360 has been changed, and although they sent a clarification to the service center last week, well apparently they're just too busy to acknowledge it or to update the case file from their end. I don't know how or why that happened, but it's infuriating to be on the phone with Microsoft after nearly a month since I sent it in and get asked whether I ever got the coffin to send the console back. Oh we're well beyond that and to me that says their database or my file must be fucked.

But I was assured that somebody is working on this, and if I wanted an update, to call back in 24 or 48 hours when the service center updated the file from their end. The only update I want is that a working xbox is on its way to my house. I can see that I'm going to be writing a nasty letter of complaint because this has gone far enough. This is piss poor. If anybody has a name, address and/or fax number for Microsoft corporate headquarters, let me know.